Frequently Asked Questions

Yes, all of the websites that we design for our customers are fully responsive with desktop computers, laptops, tablets and mobile phones.

Yes. We will create any personalized email address for your domain name. Your hosting account will include an advanced Cpanel which you an use to create new email addresses and delete any unused emails, whenever you need them. Your emails can also be accessed via webmail or you will be able to use automatic scripts to install your new emails on third party email programs or cell phones.

Yes, we take great pride in this fact. Your site will be built using the latest evolution in Content Management System web site design. Once your site is completed, you can easily update your content by using a web browser. This is a perfect alternative for today’s busy business owners.

There’s no question that a Web site is more critical for some businesses than others. Companies who need to reach customers in different locations or who have products that can be shipped to customers, obviously need to have an online presence. But local businesses can also can benefit from a Web site that shows their location, lists their services or offers special promotions.

For those of you who think you don’t need a web site because you serve other businesses rather than retail consumers, consider this: Many businesses search for suppliers online, then order from them that way. If you want more customers, you should be online, regardless of your industry.

All types of businesses, organizations, and individuals use Joomla / WordPress.

• Corporate intranets and extranets
• Online magazines, newspapers, and publications
• E-commerce and online reservations
• Government applications
• Small business Web sites
• Non-profit and organizational Web sites
• Community-based portals
• School and church Web sites
• Personal or family homepages

Yes, please check our Portfolio page for projects that we have done for our valued customers.

A domain name is the address that people use to find your company online; it’s what they type in the browser’s address bar to go to your website.

There are many companies that provide domains, but definitely shop around for the best price. Generally, a domain costs about about $35.00 CAD – $50.00 CAD a year, so if you find a company charging a higher rate, definitely see what additional services they are providing in that fee.

Domains are purchased on a first come, first serve basis, so you may find that the domain name you want is already taken.

How much a website costs to design depends on a number of factors:

• the number of pages
• the number of images to be used / needing to be purchased
• if website requires a photo gallery
• if website requires a shopping cart feature
• if hosting/domain purchase is required

Yes, we provide 2 weeks of free phone and email support after the website is launched.

This support is provided to assist our customers in becoming familiar with updating their own sites, not for our staff to be providing additional web updates. If you require our staff to continue to provide support for your site, additional fees with be charged.

Of course, though most of our clients prefer to do their updates themselves.

We do have various update and maintenance plans available at very affordable rates. Visit our services, packages and plans page for more details.

No, at this time, we do not have a monthly payment plan for our website design packages. Our Payment Terms are as follows:

We require a 50% downpayment once we start your site design. We accept E-Transfers or a cheque for this. On the day that your site goes live, we will require the final 50% be paid in full.

Well, that’s a good question but my question to you would be: Have you got a current backup of your site?

If you don’t, my quick answer is no. Unless you have a backup, your site can’t be restored. That is why it is essential for you to always keep a current backup of your site, just in case something goes wrong. Joomla or WordPress sites are very easy to backup using an extension called Akeeba. If you are not using this backup extension on your Joomla or WordPress site, you should be.

WordPress also has some backup plugins that are very effective and it is highly recommended that prior to doing any upgrades or updates on a WordPress site, a full backup should be done.

In all likelihood, if you have a backup you will probably never need to use it but if you don’t, you may be sorry if your site becomes corrupted or gets hacked. Be aware and be smart. Backups are essential when you have a website.

• If you have a domain address we will require the following to access your domain name servers:
  1. Website of your domain host
  2. Username / Password – to access your domain records
• Hosting website address – This can be purchased through Xpression Webs if you do not have a hosting account in place.
  1. If you have a hosting account in place we will require the following to access your hosting account:
     1. Website of your hosting account
     2. Username/Password – to access your hosting records
• In order to expedite your website design, the following items will be required:
  1. Your logo in the highest quality possible (.png, .pdf – Transparent backgrounds preferable)
  2. Any marketing materials you have currently in place in digital format. Example: Business cards, brochures etc.
  3. Colour choices you would prefer
  4. Keywords or keyword phrases that you would like to optimize your website for
  5. Navigation Structure What main menus you would like plus any sub menu drop downs you would like.
  6. Content for each page Please ensure that keywords are indicated throughout content pages. (Word format preferable.)
  7. Images – Any image supplied to us should be owned by customer if you do not have images, stock photos can be purchased for you at an additional cost.
  8. Additional service you require: Example: Photo galleries, Shopping Cart, Online Forms, Social Media setup
• A deposit cheque of 50% of the quoted fee. The remainder will be required once the site is live. This deposit will ensure that your site is given priority.
• A preferable deadline date: We will ensure that your site is developed within this time period, however, if this deadline date is not met due to lack of customer submission, additional fees could be charged to the customer.